Complaints Procedure
Last updated: September 2026
We want ReView-CVS to work properly for you. If something has gone wrong, we want to know about it and put it right as quickly as we can. This procedure covers ReView-CVS (review-cvs.com and the ReView-CVS desktop application).
How to Make a Complaint
Step 1 — Contact us directly
Email
[email protected] with the details of your complaint. Please include your name, your organisation name, the nature of the issue, and any relevant dates, licence codes or reference numbers. We aim to acknowledge all complaints within 2 working days.
Step 2 — Investigation
We will investigate and provide a full written response within 10 working days. If more time is needed, we will keep you informed of progress.
Step 3 — Resolution
We will aim to resolve your complaint fairly. Where a fault or service failure has occurred, we will explain what happened and, where appropriate, offer a remedy, refund or correction.
What We Can Help With
- Problems with the ReView-CVS software, a licence code, or activation.
- Cloud backup or data-restore issues.
- Technician portal, download or seat-quota problems.
- Billing queries relating to a licence purchase.
- Data or privacy concerns (see also our Privacy Policy).
What We Cannot Help With
- Complaints about third-party payment processors (Stripe) — please contact Stripe directly.
- Compliance decisions made using ReView-CVS — the software is a record-keeping tool and does not constitute DVSA/VOSA advice. Responsibility for meeting statutory obligations and for the accuracy of inspection records remains with the user.
- Vehicle data returned by DVLA or DVSA — those are the government sources for that information.
Further Escalation
If you are not satisfied with our response, you may contact:
Contact
[email protected]